Returns & Exchanges

At Urban Sales, we want you to love your home. If you are not completely satisfied with your purchase, you can return your items within 30 days for a full refund or exchange.

1

Initiate Your Request

Log into your account or use our guest portal to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

2

Pack Your Items

Carefully place the furniture or decor in its original packaging, ensuring all hardware and assembly instructions are included to prevent damage during transit.

3

Ship It Back

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a home pickup for larger furniture pieces.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing