Frequently Asked Questions

Everything you need to know about styling your home with Urban Sales.

What are your standard shipping times and costs?

We offer flat-rate shipping across the country. Standard delivery typically takes 3-7 business days depending on your location, while oversized furniture items may take up to 10-14 business days.

Do you offer white-glove delivery and assembly?

Yes, for select metropolitan areas, we offer a premium white-glove service which includes room-of-choice delivery, professional assembly, and removal of all packaging materials.

What is your return policy for furniture items?

We want you to love your space. If you are not satisfied, you can return most items within 30 days of delivery, provided they are in original packaging and unassembled. Note that a restocking fee may apply.

Are your wood products sustainably sourced?

At Urban Sales, we prioritize the planet. Over 80% of our wooden furniture is crafted from FSC-certified timber or reclaimed materials to ensure environmental responsibility.

Can I track my order once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Affirm and Klarna for larger home investments.